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LNER Press Office

If you are a journalist and have a media enquiry regarding LNER, please contact the LNER Press Office. We operate a 24/7 press office which can be contacted via press.office@lner.co.uk or on 07704 021 208. Calls will be answered by a call bureau which will pass on details to the on-call media officer. If you are a customer looking for support with a booking or details about our services, please contact us here.

Latest News

Young Passengers, Big Smiles: LNER Launches Family Lounge at Edinburgh Waverley Station

03/12/2025

LNER, in partnership with Edinburgh’s Christmas, brought festive fun to Edinburgh Waverley to celebrate the opening of its new Family Lounge, transforming Scotland’s busiest railway station into a hub of festive cheer.

Comedian Suzi Ruffell joins Routes from LNER

02/12/2025

"It's Clown Town on the Train": Suzi Ruffell on Comedy, Motherhood and Life on the Rails

Counting Down: Meet the LNER colleagues preparing for the biggest timetable change in more than decade

02/12/2025

Preparations are well underway on trains, at stations, and behind the scenes on the East Coast Main Line (ECML), as LNER readies itself for a huge increase in the number of its services.

Blooming Marvellous: An Azuma Train With A Difference Takes Root At Grantham Station

28/11/2025

Customers arriving at Grantham Railway Station are now greeted by a unique planter shaped like an Azuma train, thanks to the handiwork of two LNER colleagues.

LNER Safeguarding Champions Strengthen Skills Ahead of Busy Christmas Season

24/11/2025

LNER colleagues have completed an intensive safeguarding training day to help protect vulnerable customers during the festive travel period.

Prepped and Ready: The Unseen Railway Heroes Gearing Up for More Trains on Tracks this December

23/11/2025

As the East Coast Main Line prepares to see its biggest uplift in rail services in more than decade, unseen heroes of the railway are working harder than ever to make sure trains are clean, maintained, and ready to carry millions of customers each year.