Make a seat reservation

If you already have a seat reservation with LNER, you can amend your reservation directly in My Bookings.

Please note, this reservation tool is only for LNER services. If your reservation is with another train company, we kindly ask that you contact the train company you are travelling with. They will assist you with any changes to your reservation.

Steps to reserve a seat:

1. Enter your departure and arrival station

2. Select your travel date and time

3. If your ticket does not include a seat reservation (e.g. a season ticket), please:

   • Choose the reference your reservation is linked to from the drop-down menu

4. If you wish to reserve a seat on one of our trains but booked with another train company, please:

   1. Select 'My booking is not listed' and select 'I booked with another operator'

   2. Manually input your booking reference

5. If your original train was delayed or cancelled and you wish to reserve a seat on a different service, please:

   • Select 'My booking is not listed'

   • Click 'Other'

   • Manually input your booking reference

Once all details are entered, click 'Reserve' to complete your seat reservation.

You can reserve a seat in the same way, or if you'd like to reserve seats for multiple days at a time, email customers@lner.co.uk with the date and times of train you'd like to travel on.

You can make a reservation before you travel or whilst onboard, even if you haven't bought your ticket directly from LNER.

You can make a reservation on our website or by using the LNER App.

How do I cancel my seat reservation?

If you no longer need your seat reservation, you can easily cancel it in My Account.

1. Visit My Account

2. Select My Bookings

3. Click Manage your booking

4. Select Cancel your seats

5. To confirm the cancellation click Yes, I need to cancel these seats

You will then receive an email from us confirming the cancellation.

Children under five do not need a ticket to travel. However, if you wish to ensure they have a seat during their journey, a child discounted ticket may be purchased and you can make a seat reservation.

A reservation is highly recommended for pass holders, but not necessary.

A free seat reservation can be made on our website, by using the LNER App or in our stations. 

Coach C in Standard Class and Coaches E and M in First class offer unreserved seats. These seats are available to passengers on a first-come first-served basis. If you wish to find a seat, please make your way to one of these coaches.

For those that do not get a seat there is space to stand. If you would like a seat we suggest you arrive in good time.

When you make a seat or bike reservation using our reservation tool on our app or website, you can choose to download your reservation to Apple Wallet, Google Wallet, as a PDF, or within the LNER App. This way, you can keep your reservations within your travel tickets, making them easier to find.

The new reservations have a green background to differentiate them from travel tickets. Seat reservations have a seat icon, and bike reservations have a bicycle icon.

No, the barcode on the new reservation format will not open ticket gates. You will need to use your travel ticket to open the ticket barriers.