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At LNER we believe that rail travel should be accessible and enjoyable for everyone, which is why we have made Azuma as accessible as possible. As always, our Passenger Assist team are happy to assist you with planning your journey, and you can see the Azuma seating plans here with wheelchair spaces and accessible toilets clearly marked.

Visit the Assisted Travel page for more information

Depending on the train, destination, and time of journey, there will be between five, nine and 10 coaches.

Seating map

One of the great benefits of these new trains is that the space under your seat and in the luggage racks above your head is much bigger. This means cabin-bag style cases, rucksacks and handbags can be kept close to you while onboard. Find out more about luggage onboard our trains here.

Yes! There’s no change to our pet policy onboard an Azuma train

If there are no Standard wheelchair spaces available on your selected train, our Assisted Travel team will upgrade you to First Class when a First Class wheelchair space is available.

On our 5 and 10 coach Azuma trains, there are no Standard wheelchair spaces, so our Assisted Travel team will reserve your space and/or seat in First Class for no extra charge. When trying to book a wheelchair space or companion seat on these types of trains, it will only offer you a Standard ticket. You do not need to buy a First Class ticket to book your wheelchair space and companion seat.

If you're unsure if your chosen train is a 5 or 10 coach Azuma, please contact our Assisted Travel team who will be happy to support you with this.

Yes. There are priority seats throughout our Azuma and Mark IV trains. These are usually located towards the end of a coach. You can see these on our Azuma seat map.

If you have reduced mobility or are pregnant and require these priority seats, you can reserve them ahead of your journey by contacting Passenger Assist.

Yes, you will need a member of staff at the station to deploy the ramp for boarding and alighting the train if you need step-free access.

Our new Azuma trains have a ramp that is less steep and more comfortable for anyone going up or down them. Speak to a member of station staff or contact our Assisted Travel team to book assistance if you need step-free access on and off our trains.

Our Azuma trains have both audio and visual announcements on all trains to give you information about the stations the train is stopping at and for the safety information. This is a combination of automatic and manually triggered announcements. Pre-set announcements can be both triggered audibly and visually.

You can check your ticket (both outward and return) to see if you have a seat reservation. You can check your LNER account online or on the LNER Mobile App if you bought directly from us.

1. If you can see a coach and seat number, great - you already have a seat reservation!

2. If you don't have a seat number, getting one is easy. Simply use this form to make a free seat reservation.

How to make a reservation

• If you've got a flexible ticket or a Season Ticket you can make a free reservation here

• If you need to book assistance when you travel then this will include a reservation. Book Passenger Assistance here.

Every window on our new trains, in both Standard and First Class, has a blind that can be pulled down.

There are a number of unreserved windowless seats at the end of the coaches, if you prefer to reduce bright light and glare on your journey.

Yes. All wheelchair spaces have a plug socket to charge your mobile devices and in First Class coaches there will also be USB ports.

There’s plenty of bike storage on our new trains. Bike storage is located in the following places depending on which type of Azuma train you board, don't worry your bike reservation will tell you which coach to go to.

5-coach Azuma: Two spaces in Coach K or D

9-coach Azuma: Four spaces in Coach K

10-coach Azuma: Two spaces in Coach K and two spaces in Coach D

Find out how to reserve a bike space here or view the Azuma seat maps here.

Our Azuma trains were rolled out throughout 2019 across the East Coast mainline. Built using Japanese bullet train technology, they deliver smoother, quieter journeys and better value journeys.

This was part of the biggest revolution that the East Coast mainline has seen for more than thirty years.

Azuma trains can reach speeds of up to 125 miles an hour. Not only will your journey be more comfortable and smoother, it will be quicker. Yes, Azuma accelerates out of stations faster than any of our other trains. We love it and think you will too.

You won't be able to walk from one end of the train to the other, this is because it is made up of two 5-coach trains.

Food and drink onboard: There's a Let's Eat Cafe Bar in coach B and G.

Wheelchair spaces: Accessible spaces can be found in coach E and M. Book assistance here.

Bike spaces: Bike spaces are in coach K and D, reserve a space here.

First Class: First Class coaches are in M, K & E, D.

Please make sure you board at the correct part of our Azuma 10-coach train.