Latest travel updates

Last Updated: Tuesday 02 June, 02:45

We experienced major disruption yesterday, Monday 01 June, due to damage to the overhead electric wires between Stevenage and Peterborough and an earlier fault with the signalling system at Leeds.

As a result, services were delayed, cancelled, or amended. We advised customers not to travel and defer their journey, due to the extensive delays to services.

We’re very sorry for any inconvenience this may have caused and appreciate your patience while the issue was resolved.

Deferred Travel Arrangements

• If you have a LNER train ticket dated for Monday 01 June, you will be able to use your existing ticket at no extra cost on another LNER service on Tuesday 02 June.

• We recommend making a seat reservation for your new service using your original booking reference.
  

Compensation/Refunds

• If you were delayed by more than 30+ minutes, compared to your scheduled arrival time, you may be entitled to compensation under the Delay Repay scheme. If you’ve booked with another retailer or did not opt into One-click Delay Repay, you can submit a claim here.

• If you purchased your ticket directly with LNER and opted into One-Click Delay Repay, you should receive an email within 48 hours. If you do not receive an email, please contact

  customers@lner.co.uk

• If you chose not to travel as your train was cancelled, please get in touch with the company you purchased your ticket from for a refund. If you purchased your ticket directly with LNER on the website or app, you can claim a refund via your LNER account.

• If you need reimbursement for taxis or hotels, please email your receipts and train tickets to customers@lner.co.uk and our Customer Solutions Team can process your claim.

Support Channels

• For regular up-to-date service information from our Service Delivery Team, please subscribe to our WhatsApp channel.

• If you need any additional help in real-time, send us a message on Social Media, using

  X, Facebook, or Instagram, or contact our Customer Solutions Team on 0345 722 5333.

Planned industrial action at Transport for London will take place on Tuesday 2 and Thursday 4 June.

If you are travelling to / from London Kings Cross on the affected dates, please plan ahead and allow extra time for your journey to the station, as tube services that are running are expected to be busier than usual.

Service levels will vary across the London Underground network, however no service is expected on the Circle line, the Piccadilly line, the Metropolitan line between Baker Street and Aldgate, and the Central line between White City and Liverpool Street.

A normal service is expected on Monday 1 June, Wednesday 3 June and Friday 5 June.

For the latest information, please visit the TfL website.

Due to a short-notice change to our timetable, some customers booked to travel on specific weekday trains between London King’s Cross (and intermediary stations) and Aberdeen, in both directions, may have received an email advising that their train is no longer running.

However, we would like to reassure customers that all trains are still planned to run between London King’s Cross and Aberdeen in both directions and customers who have received these emails will still be able to travel. These services will now operate as direct trains, rather than requiring a change in Edinburgh as previously timetabled.

Updated LNER train services:

The following LNER services will now operate as direct trains between Aberdeen and London King’s Cross via Edinburgh between Monday 1 June and Friday 12 June inclusive:

• 14.52 Aberdeen to London King’s Cross

• 14.03 London King’s Cross to Aberdeen

Previously, customers would have been required to change trains at Edinburgh. However, we have been able to change this so that these trains will run as direct services.

What do you need to do?

If you still want to travel on your original booked train, you don’t need to do anything. Your original ticket is still valid and you don’t need to make any changes or buy a new ticket. Please travel as originally planned.

In most cases, your original seat reservation will also still be apply. If your seat reservation is not showing as expected on the display screens inside the train, we’d recommend taking an alternative seat which is showing as “Available” with a green light. You can also make a new seat reservation for the same train for free here.

Why did I receive an email if the train is still running?

Some of our email communications are automatically issued when a train is removed or altered in the timetable due to operational reasons.

I’ve already bought a new ticket or claimed a refund when I was told the train was cancelled.

If you’ve amended your ticket or bought a new one and you would still like to travel on your revised service, your original refund request will still be honoured.

If you have requested a refund of the ticket or changed the ticket but want to travel on your original train, you can use your new ticket to travel at the original time. If the tickets you rebooked were more expensive than your original journey, please contact our team via customers@lner.co.uk. Please attach copies of all your tickets with your enquiry.

We apologise for any inconvenience this may cause.