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Latest travel updates
We'll keep you updated with the latest travel and service information here.
Disruption to LNER services due to damage to the overhead wires - Friday 28 August
Disruption to LNER services due to damage to the overhead wires - Friday 28 August
Last Updated: Saturday 29 August, 01.15
There was disruption to LNER services yesterday (28 August) due to damage to the overhead wires between Alnmouth for Alnwick and Newcastle.
We’re sorry if your journey was affected.
Deferred Travel Arrangements
LNER train tickets dated for Friday 28 August can be used on another LNER service, up to and including Saturday 29 August. Please make a new seat reservation on the service you intend to travel on here. If you have a connection booked with another train operator, please check with them directly for the options available to you.
Compensation/Refunds
If you were delayed by more than 30+ minutes, compared to your scheduled arrival time, you may be entitled to compensation under the Delay Repay scheme. If you’ve booked with another retailer, or did not opt into One-click Delay Repay, you can submit a claim here.
If you purchased your ticket directly with LNER, and opted into One-Click Delay Repay, you should receive an email within 48 hours. If you do not receive an email, please contact customers@lner.co.uk.
If you chose not to travel as your train was cancelled, please get in touch with the company you purchased your ticket from for a refund. If you purchased your ticket directly with LNER on the website or app, you can claim a refund via your LNER account.
Support Channels
You can now sign up to receive regular travel updates, direct from our Service Delivery Team, via WhatsApp here.
For additional assistance, send us a message using X, Facebook or Instagram.
You can also contact our Customer Solutions Team on 0345 722 5333, between 08.00-22.00 or by using the Live Webchat on our website, between 09.00-17.00.
We sincerely apologise for the inconvenience caused to your journey.
Bank Holiday engineering: no direct LNER trains to and from London King’s Cross on Sunday 30 August
Bank Holiday engineering: no direct LNER trains to and from London King’s Cross on Sunday 30 August
Further planned upgrade work as part of the East Coast Digital Programme is taking place between Peterborough and London King’s Cross on Sunday 30 August 2026. There will be no direct LNER trains to or from London King’s Cross on this date.
LNER trains will start and terminate at Peterborough, where rail replacement coaches will operate to and from Bedford for onward connections with Thameslink to London St Pancras. For a map of the works, please see here.
Customers travelling to London from Yorkshire, the North East and Scotland on Sunday 30 August:
Southbound LNER trains will terminate at Peterborough and connect with rail replacement coaches to Bedford [journey time approximately 60 minutes]. From Bedford, there are frequent Thameslink services to London St Pancras [journey time approximately 60 minutes].
Customers travelling from London to Yorkshire, the North East and Scotland on Sunday 30 August:
Please use Thameslink services between London St Pancras and Bedford [journey time approximately 60 minutes]. Rail replacement coaches will operate between Bedford and Peterborough, for onward LNER connections to York, Leeds, Newcastle, Edinburgh, Aberdeen and Inverness.
Tickets for journeys on these routes, in both directions, should appear in Journey Planners on lner.co.uk and through third-party booking sites.
Additional direct trains between Newcastle and Bedford on Sunday 30 August:
To provide additional capacity, four additional LNER services (two northbound and two southbound) will operate between Newcastle and Bedford. The trains will call at Durham, Darlington, Northallerton, York, and Doncaster in both directions.
These trains connect with Thameslink services between Bedford and London St Pancras, meaning customers can complete their full journey to and from central London by train.
For more information about these trains, including timings and how to purchase tickets, please see here.
Travelling to and from London via Sheffield and Chesterfield with East Midlands Railway
Members of the RMT union at East Midlands Railway (EMR) have announced strike action on Sunday 30 and Monday 31 August 2026. This means that there will be a significantly reduced EMR Intercity timetable, meaning fewer trains between Sheffield, Chesterfield, Derby, Nottingham, and London St Pancras.
EMR are advising customers with tickets for their services on these dates to only travel if their journey is essential.
Trains will start running later and stop running earlier than usual and are expected to be very busy, with queuing systems in place at some stations.
Customers who have tickets for an EMR service on these dates are strongly encouraged to check EMR's latest travel advice on their website here.
No step-free access at London St Pancras
Due to lift refurbishment work, there will be no step-free access to or from the below-surface Thameslink platforms (platform A and platform B) at St Pancras International station.
If you need lift access to or from the Thameslink platforms and cannot use escalators or stairs, you will need to use an alternative nearby station with step-free access as part of your journey. For further information, including alternative routes and using your original ticket, please see here.
Check your journey before travelling
Customers should follow the journey itinerary outlined on their ticket or booking confirmation, travelling with the train operator(s) shown.
On Sunday 30 August only, LNER tickets will not be valid on EMR rail services, and EMR tickets will not be valid on LNER rail or coach replacement services.
Customers are encouraged to check their train operator's website and social media channels for the latest travel advice before they set off.
East Midlands Railway Industrial Action
East Midlands Railway Industrial Action
Last Updated: Tuesday 26 August at 16.00
Members of the RMT union at East Midlands Railway have announced strike action on Sunday 30 and Monday 31 August.
EMR customers with tickets for these dates are being advised to only travel if their journey is essential, as there will be a significantly reduced service to and from London over the August Bank Holiday weekend. EMR trains will start running later and stop running earlier than usual on strike dates and trains which are running are expected to be extremely busy.
LNER services will continue to operate as planned and are not affected by this industrial action. However, please note that on Sunday 30 August, there will be no direct LNER services to and from London King's Cross due to planned engineering, as outlined in the dropdown above.
Customers who have tickets for an EMR service on these dates are strongly encouraged to check EMR's latest travel advice on their website here.
Today's travel status
Future travel advice
Helping you plan for future journeys.
Long-stay car park closure at York
Long-stay car park closure at York
Major upgrade work as part of the York Station Gateway project means that the long-stay car park is closed until further notice. This is to allow for construction of a new multi-storey car park. Parking for blue badge holders is available in the short-stay car park.
Please allow extra time to reach the station and make alternative arrangements if you are arriving by car.
For other car park locations in the city centre, visit: York.gov.uk/CarParks.
Disrupted journey?
We're here to help if you are affected by delays or cancellations.
Cancelled train?
Cancelled trainIf your LNER train is cancelled, here are your options. Most of the time, you won't need to buy a new ticket or get a refund.
Delay Repay
Delay RepayIf your train was delayed by more than 30 minutes, you may be eligible for compensation that's different to a refund. For example, if you completed your journey, but it was delayed, you would get Delay Repay.
Seat Guarantee
Seat guaranteeIf your reserved seat was not available, and you were unable to find another onboard, you may be eligible for compensation under our Seat Guarantee scheme.
Request a refund
RefundsIf you bought your ticket with LNER or at an LNER-managed station, you can request a refund for cancelled trains if you chose not to travel. If your plans changed but your train is still running, not all tickets are refundable, so we'll help you understand what you can do.
Cancelled train?
Cancelled trainIf your LNER train is cancelled, here are your options. Most of the time, you won't need to buy a new ticket or get a refund.
Delay Repay
Delay RepayIf your train was delayed by more than 30 minutes, you may be eligible for compensation that's different to a refund. For example, if you completed your journey, but it was delayed, you would get Delay Repay.
Seat Guarantee
Seat guaranteeIf your reserved seat was not available, and you were unable to find another onboard, you may be eligible for compensation under our Seat Guarantee scheme.
Request a refund
RefundsIf you bought your ticket with LNER or at an LNER-managed station, you can request a refund for cancelled trains if you chose not to travel. If your plans changed but your train is still running, not all tickets are refundable, so we'll help you understand what you can do.
Customer Pledges
We’re committed to keeping our customers informed at every step of their journey, particularly during disruption. Our Customer Pledges, created by the rail industry, are designed to provide confidence and assurance when travelling by train.
Download LNER app
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Stay up to date all in one place with your digital tickets, platform and live journey information. If you need to change your ticket it couldn't be quicker (or easier) in the app! And to top it off you can get £5 free and 2% credit on LNER Advance tickets with LNER Perks.
Travel updates and advice now available via WhatsApp
Get the latest travel updates and helpful advice sent straight to your phone via our new WhatsApp broadcast channel.
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It's a one-way channel, so while you won't be able to message us directly, you will still receive helpful notifications to support your journey.
