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Latest travel updates
We'll keep you updated with the latest travel and service information here.
Disruption to LNER services due to the red extreme heat warning from Tuesday 23 June to Saturday 27 June
Disruption to LNER services due to the red extreme heat warning from Tuesday 23 June to Saturday 27 June
Last updated: Sunday 28 June - 15.40
We experienced high temperatures throughout the UK, particularly in the southern parts of England, from Monday 22 June through to Saturday 27 June.
Our updated advice was as follows: With the hottest temperatures on Wednesday 24, Thursday 25 June and Friday 26 June, we strongly recommend that you did not travel across the LNER route on these dates.
Tickets for Tuesday 23, Wednesday 24, Thursday 25, Friday 26 and Saturday 27 June
Customers with tickets dated Tuesday 23, Wednesday 24, Thursday 25, Friday 26 and Saturday 27 June, who have chosen to defer their travel, may use their LNER ticket on any LNER service from Tuesday 23 June up to and including Tuesday 30 June.
You do not need to rebook or change your original ticket, this will be valid on an alternative LNER service. We strongly advise making a new seat reservation, free of charge, here.
If you have connecting services with another operator, please check with them directly as to what their travel advice is. Incident: Hot weather | National Rail
LNER customers booked to travel on the 23 June or 24 June – if you have chosen not to travel or no longer want to travel, you can claim a full refund from your point of purchase. More information is available here.
You can find further information on hot weather and the railway, explained by Network Rail: here
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Advice for East Midlands Railway customers
Advice for East Midlands Railway customers
Last update - Tuesday 23 June - 03.45
The thoughts of LNER are with all the customers and our railway colleagues impacted by the incident on East Midlands Railway on Friday, 19 June.
For as long as the Midland Mainline is closed at Bedford, train operators, including LNER, are accepting tickets for EMR customers. If your journey is affected, we'll accept tickets on any alternative route. If you decide to travel on EMR once the line is reopened, then your connecting ticket on other operators will be valid on that other day too.
Our colleagues are working hard at stations and onboard to support impacted customers reach their destination.
We highly recommend that East Midlands Railway customers make a seat reservation to travel on LNER services. Seat reservations can be made up to five minutes before a train's scheduled departure here or in our Travel Centres.
Support Channels
For regular up-to-date service information from our Service Delivery Team, please subscribe to our WhatsApp channel.
For real-time assistance, send us a message on Social Media, using X, Facebook, or Instagram
You can also reach our Customer Solutions Team on 0345 722 5333.
Today's travel status
Future travel advice
Helping you plan for future journeys.
Long-stay car park closure at York
Long-stay car park closure at York
Major upgrade work as part of the York Station Gateway project means that the long-stay car park is closed until further notice. This is to allow for construction of a new multi-storey car park. Parking for blue badge holders is available in the short-stay car park.
Please allow extra time to reach the station and make alternative arrangements if you are arriving by car.
For other car park locations in the city centre, visit: York.gov.uk/CarParks.
York Station Road Closures Weeknights 20:00 on Monday 8 to 06:00 Friday 19 June
York Station Road Closures Weeknights 20:00 on Monday 8 to 06:00 Friday 19 June
York Station Road closure
Station Road and Queen Street will be closed overnight on weeknights to all vehicles from 20:00 Monday 8 to 06:00 Friday 19 June 2026.
Overnight road diversions will be in place, allow extra time and plan ahead.
Station facilities will be open as normal during daytime hours, but some overnight access and services may be temporarily affected while works take place.
For further details visit: York Station Gateway – City of York Council
Disrupted journey?
We're here to help if you are affected by delays or cancellations.
Cancelled train?
Cancelled trainIf your LNER train is cancelled, here are your options. Most of the time, you won't need to buy a new ticket or get a refund.
Delay Repay
Delay RepayIf your train was delayed by more than 30 minutes, you may be eligible for compensation that's different to a refund. For example, if you completed your journey, but it was delayed, you would get Delay Repay.
Seat Guarantee
Seat guaranteeIf your reserved seat was not available, and you were unable to find another onboard, you may be eligible for compensation under our Seat Guarantee scheme.
Request a refund
RefundsIf you bought your ticket with LNER or at an LNER-managed station, you can request a refund for cancelled trains if you chose not to travel. If your plans changed but your train is still running, not all tickets are refundable, so we'll help you understand what you can do.
Cancelled train?
Cancelled trainIf your LNER train is cancelled, here are your options. Most of the time, you won't need to buy a new ticket or get a refund.
Delay Repay
Delay RepayIf your train was delayed by more than 30 minutes, you may be eligible for compensation that's different to a refund. For example, if you completed your journey, but it was delayed, you would get Delay Repay.
Seat Guarantee
Seat guaranteeIf your reserved seat was not available, and you were unable to find another onboard, you may be eligible for compensation under our Seat Guarantee scheme.
Request a refund
RefundsIf you bought your ticket with LNER or at an LNER-managed station, you can request a refund for cancelled trains if you chose not to travel. If your plans changed but your train is still running, not all tickets are refundable, so we'll help you understand what you can do.
Customer Pledges
We’re committed to keeping our customers informed at every step of their journey, particularly during disruption. Our Customer Pledges, created by the rail industry, are designed to provide confidence and assurance when travelling by train.
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Travel updates and advice now available via WhatsApp
Get the latest travel updates and helpful advice sent straight to your phone via our new WhatsApp broadcast channel.
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It's a one-way channel, so while you won't be able to message us directly, you will still receive helpful notifications to support your journey.
