Latest travel updates

Last updated: 20.48

Following a safety inspection on a train between Doncaster and York the Northbound line has now reopened and services are no longer affected by this problem.

Trains running through these stations are returning to normal, but some services may still be delayed as our service recovers

Please check your entire journey below by using the Journey Search tool.

What are your options?

If you choose to travel today

• If your LNER train has been cancelled, you will be able to use your existing ticket on another LNER service up to 2 hours before or 2 hours after your cancelled service. Please make a new seat reservation here
  

You can use your ticket to travel with the following train companies at no extra cost:

• TransPennine Express between York/Newcastle/ Edinburgh

• Northern between Doncaster/ Leeds / Harrogate / Bradford/ Newcastle/ Morpeth

• CrossCountry between Doncaster/Leeds, York and Newcastle/Edinburgh.

• Great Northern and Thameslink between London Kings Cross, Stevenage and Peterborough.

Ticket acceptance withdrawn as of 20.00.

If you have already started your journey with another operator, you will still be able to complete your journey as advised.

See our alternative route map for guidance on rerouting your journey - Alternative Route Map

Please be aware other operators' services are also likely to be busy.

Advice for customers who have already commenced their rail journey

• If you are on board an LNER service

  affected by this disruption, your Train Manager will keep you updated with information about the incident and the impact on your journey today. Our on-board team are working hard to keep you comfortable whilst we get you moving again. If you need any urgent help – onward travel connections / flights, medical needs etc. please speak to a member of the on-train team.

• If you are currently waiting at a station

  Please listen out for station announcements or speak to a member of station staff. If you are unable to complete your journey today and require hotel accommodation, please speak to a member of station staff.

Compensation/Refunds

• If you are delayed by more than 30+ minutes, compared to your scheduled arrival time, you may be entitled to compensation under the Delay Repay scheme. If you’ve booked with another retailer, or did not opt into One-click Delay Repay, you can submit a claim here.

• If you purchased your ticket directly with LNER, and opted into One-click Delay Repay, you should receive an email within 48 hours. If you do not receive an email, please submit your claim using the web form here.

• If you chose not to travel because of this disruption, you are entitled to full refund. Please contact your original point of purchase or if you booked with LNER this can be done via your LNER account.

Support Channels

You can now sign up to receive regular travel updates, direct from our Service Delivery Team, via WhatsApp here.

For additional assistance, send us a message using X, Facebook or Instagram. You can also contact our Customer Solutions Team on 0345 722 5333, between 08.00-22.00 or by using the Live Webchat on our website, between 09.00-17.00.

We’re sorry for the inconvenience to your journey today.

If you are booked to travel with another operator, please check NRE.co.uk for the latest advice specific to your journey.

Planned engineering work is taking place between Northallerton and Doncaster on the following dates:

• Saturday 31 October

• Sunday 1 November

On these dates, LNER train services to and from Scotland and the north east will start and terminate at Northallerton or Darlington. LNER train services to and from London King’s Cross which would normally continue to the north east and Scotland will start and terminate at Doncaster. Rail replacement coaches be in operation to help you travel throughout this period.

Map of the works

Please use the calendar tool on our Changes to Train Times page to find the latest advice for your date of travel. Your booking confirmation and journey itinerary will also tell you whether your journey involves a rail replacement coach.

Between Friday 23 October and Monday 2 November, the Tyne Bridge will be closed to all road traffic, as well as pedestrians and cyclists, as part of the ongoing bridge restoration works.

The Tyne and Wear Metro Yellow line will also undergo a major programme of renewal over the same period. Works will take place during a nine-day major line closure in both directions between St James and Monkseaton, between Saturday 24 October and Sunday 1 November. Metro services will resume on Monday 2 November.

If you are travelling from Newcastle over this period, please plan your journey to the station and allow extra time.

For the latest travel advice from Newcastle Council, please see here.

For the latest updates from Tyne and Wear Metro, including planned closure and live travel information, please see here.

Last Updated: Tuesday 1 September at 15.30

East Midlands Railway (EMR) is currently operating a reduced Intercity timetable to and from London St Pancras. Customers affected by EMR cancellations as a result of this timetable reduction can use their tickets on alternative EMR services or claim a refund from their original point of purchase if they no longer wish to travel.

To further support EMR customers at this time, tickets for cancelled EMR Intercity services can also be used on LNER trains in Standard Class* from either Doncaster or Grantham to London King’s Cross, in both directions.

For EMR Intercity customers booked to start their journey in Sheffield, tickets will be accepted on Northern and TransPennine Express services to Doncaster if your booked EMR service is cancelled. Customers can then use their EMR ticket on LNER services to London King’s Cross.

Travelling with LNER:

• To locate available seating, EMR customers should use the seat reservation display screens inside the train. Seats with a green light marked “Available” are unreserved. Please note, it is possible for LNER customers to book unreserved seats after a train has departed from its origin station. If this occurs, you may be required to find an alternative available seat.

• During busy periods, EMR customers may be advised by LNER colleagues to travel on a later, quieter service for a more comfortable journey.

• *EMR tickets can only be used in LNER Standard Class. This includes EMR First Class tickets.

For the latest advice and updates from EMR regarding their timetable, please visit their website here.