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Latest travel updates
We'll keep you updated with the latest travel and service information here.
Bank Holiday update: planned engineering between York and Darlington from Saturday 2 to Monday 4 May
Bank Holiday update: planned engineering between York and Darlington from Saturday 2 to Monday 4 May
Major planned upgrade works are taking place between Darlington and York over the May Bank Holiday weekend. Works are happening on the following dates:
Saturday 2 May
Sunday 3 May
Monday 4 May
On these dates, southbound LNER services from Scotland and Newcastle will terminate at Darlington or Northallerton. Northbound services from London King’s Cross which would normally continue to Newcastle or Scotland will terminate at York.
Rail replacement coaches will be operation to help you travel. Journey times will be extended, so we recommend planning ahead and allowing extra time.
To view a map, please click here.
Travelling with LNER from the North East and Scotland towards York and stations south of York:
Please leave the train at Darlington to connect with direct rail replacement coaches to York and onward train connections from York. Please note there are no southbound LNER rail replacement coaches from Northallerton which connect with arriving LNER services from the North East and Scotland.
A limited rail replacement service will be in operation for customers starting their journey in Northallerton to travel south.
If you are travelling over the Bank Holiday weekend, please check your full journey itinerary to confirm which stations you will be changing at, including any rail replacement coach connections. Other operators will also be running amended timetables on the affected dates.
Rail replacement coach locations:
At Darlington, rail replacement coaches will depart from the Long Stay Car Park on Park Lane. Please exit the station via the Underpass on to Park Lane and turn left. The coach stop is approximately 5 minutes’ walk from the station entrance.
At Northallerton, rail replacement coaches will depart from outside of the station entrance on Boroughbridge Road, accessed from Platform 1.
At York, rail replacement coaches will depart from Memorial Gardens on Leeman Road. Please exit via the main entrance at the front of the station and use the pedestrian crossing to cross Station Road. Turn left to follow the City Walls and continue until the next set of traffic lights, then cross back over Station Road, then immediately over Station Rise to access Memorial Gardens. The coach stop is approximately 5-10 minutes’ walk from the station entrance. Please note that the short-stay car park at York will also be closed on from Saturday 2 to Monday 4 (inclusive). Please allow extra time to find alternative parking.
Signs and posters will direct you to the coach stops. Please speak to a member of staff if you require assistance.
Today's travel status
Future travel advice
Helping you plan for future journeys.
Long-stay car park closure at York
Long-stay car park closure at York
Major upgrade work as part of the York Station Gateway project means that the long-stay car park is closed until further notice. This is to allow for construction of a new multi-storey car park. Parking for blue badge holders is available in the short-stay car park.
Please allow extra time to reach the station and make alternative arrangements if you are arriving by car.
For other car park locations in the city centre, visit: York.gov.uk/CarParks.
Disrupted journey?
We're here to help if you are affected by delays or cancellations.
Cancelled train?
If your LNER train is cancelled, here are your options. Most of the time, you won't need to buy a new ticket or get a refund.
Cancelled trainDelay Repay
If your train was delayed by more than 30 minutes, you may be eligible for compensation that's different to a refund. For example, if you completed your journey, but it was delayed, you would get Delay Repay.
Delay RepaySeat Guarantee
If your reserved seat was not available, and you were unable to find another onboard, you may be eligible for compensation under our Seat Guarantee scheme.
Seat guaranteeRequest a refund
If you bought your ticket with LNER or at an LNER-managed station, you can request a refund for cancelled trains if you chose not to travel. If your plans changed but your train is still running, not all tickets are refundable, so we'll help you understand what you can do.
Refunds
Cancelled train?
If your LNER train is cancelled, here are your options. Most of the time, you won't need to buy a new ticket or get a refund.
Cancelled trainDelay Repay
If your train was delayed by more than 30 minutes, you may be eligible for compensation that's different to a refund. For example, if you completed your journey, but it was delayed, you would get Delay Repay.
Delay RepaySeat Guarantee
If your reserved seat was not available, and you were unable to find another onboard, you may be eligible for compensation under our Seat Guarantee scheme.
Seat guaranteeRequest a refund
If you bought your ticket with LNER or at an LNER-managed station, you can request a refund for cancelled trains if you chose not to travel. If your plans changed but your train is still running, not all tickets are refundable, so we'll help you understand what you can do.
Refunds
Customer Pledges
We’re committed to keeping our customers informed at every step of their journey, particularly during disruption. Our Customer Pledges, created by the rail industry, are designed to provide confidence and assurance when travelling by train.
Download LNER app
Our app has all the latest updates you need for a smooth journey.
Stay up to date all in one place with your digital tickets, platform and live journey information. If you need to change your ticket it couldn't be quicker (or easier) in the app! And to top it off you can get £5 free and 2% credit on LNER Advance tickets with LNER Perks.
Travel updates and advice now available via WhatsApp
Get the latest travel updates and helpful advice sent straight to your phone via our new WhatsApp broadcast channel.
Notifications are off by default, so you won’t be disturbed unless you choose to be.
Heading out soon? Just tap the bell icon in the top right corner to turn them on.
You’re always in control - switch notifications on or off whenever it suits you.
It's a one-way channel, so while you won't be able to message us directly, you will still receive helpful notifications to support your journey.
