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Industrial action

Find out if your journey may be impacted

Last updated: 10 May 2024

There is no further industrial action at LNER. Rail operators must give 14 days notice of their intention to strike. Please check this page for further updates.

Engineering information

Our timetables sometimes need to be amended due to events or planned engineering work for track maintenance and infrastructure upgrades.

Please note that during unplanned disruption, our timetable can change at short notice. Please use our Journey Planner before setting off on the day of your journey.

If your train is still running as planned

You don't need to do anything. Just check our website or app before you travel.

If you still want to travel

If you still want to travel during disruption please see the information for your date of travel in the drop downs above.

If you can still travel there is no need to rebook, simply reserve your seat before traveling.

If you are not able to travel please see our refund information.

Refunds

If either part of your journey is affected by industrial action or engineering then you are entitled to a full, fee-free refund for your whole journey if you decide not to travel.

More information can be found on our support page.

Is LNER affected by strikes?

There is no further industrial action at LNER. Rail operators must give 14 days notice of their intention to strike. Please check this page for further updates.

Can I book a ticket for a strike day?

If industrial action is announced for a day you are already booked to travel, you are entitled to a fee-free change of journey for full refund. We will contact you to tell you how you can do this.

Tickets for travel on strike days may be taken off sale for a short period when industrial action is announced while we evaluate how industrial action will impact our trains. These tickets will become available to purchase once we have completed this evaluation.

My outbound journey is affected by industrial action, but my return isn’t. Can I still get a refund?

Yes. If you have not used either your Return ticket or two single tickets and either of the two journeys is affected by a strike, you are entitled to a refund on both tickets.

My LNER train is cancelled. How can I complete my journey?

If your train was cancelled, you can travel on the next available LNER train. In certain circumstances during major disruption, you may be able to travel on other train company trains using your existing ticket or LNER may provide rail replacement buses. Please ask a member of staff at the station.

You may be eligible for Delay Repay. If you booked direct and selected one-click Delay Repay, when booking directly with LNER, this will be easy to recieve.

If you decided not to travel due to your train being cancelled, you could be eligible for a refund.

Can I travel on London Underground Services?

If your ticket includes travel on the London Underground it will only be valid for the day of travel specified on your ticket.

How do I make a seat reservation?

Check your ticket (both outward and return) to see if you have a seat reservation. You can check My Account if you have bought directly with LNER.

If you do not have a seat reservation, you can simply reserve one.

Reserve a seat

Will there be staff members available to help at the stations?

Yes, LNER staff are available on trains and at stations to provide support and information.

If you or someone you know needs assistance at our station or assistance getting on and off our trains you can book Passenger Assist up to 2 hours before your journey. If you are not able to book in advance, let us know when you arrive at the station and the team will be happy to help.

For more information about booking Passenger Assist, please visit out dedicated page.

Assisted Travel