Claim Delay Repay
If your LNER train has been delayed by 30 minutes or more, it is easy to claim compensation online. We accept claims up to 28 days from the day. However, we advise making your claim within 48 hours of the delay to help us process your claim quickly.
Check your status
Track the status of your Delay Repay claim. Get updates and make sure everything's on track for your compensation.
One-click away
Your compensation is one-click away. For future journeys, book direct through the LNER website or LNER Mobile App and get Delay Repay paid straight back to your original payment card.
Donate to CALM
You can choose to donate your delay repay claim to our partnership charity, Campaign Against Living Miserably (CALM).
How does Delay Repay work?
Check your status
One-click Delay Repay
Discover the benefits of One-Click Delay Repay
- Hassle-free process: No forms to complete
- Quick confirmation: We will verify your claim within 30 minutes
- Fast compensation: Receive your compensation within 3 to 5 days
- Stay informed: Track your claim effortlessly through My Account
- Support a good cause: Option to donate your compensation to CALM and contribute to our charity partnership
You are eligible for One-Click Delay Repay if you have:
- Booked an LNER Advance ticket direct through the LNER website or LNER Mobile App
- Travelled on an LNER train
- Opted-in to One-Click Delay Repay in My Account