Delay Repay

If you're delayed on one of our trains for 30 minutes or more, you may be entitled to compensation

Claim Delay Repay

If your LNER train has been delayed by 30 minutes or more, it is easy to claim compensation online. We accept claims up to 28 days from the day. However, we advise making your claim within 48 hours of the delay to help us process your claim quickly.

Check your status

Track the status of your Delay Repay claim. Get updates and make sure everything's on track for your compensation.

One-click away

Your compensation is one-click away. For future journeys, book direct through the LNER website or LNER Mobile App and get Delay Repay paid straight back to your original payment card.

Donate to CALM

You can choose to donate your delay repay claim to our partnership charity, Campaign Against Living Miserably (CALM).

How does Delay Repay work?

If you arrive at your destination late because an LNER train was cancelled or delayed, you can submit a claim. The kind of claim depends on how late you were:

*'Portion' means either the outward or return part of a return ticket. 'Relevant' means the portion of the journey on which you were delayed

**If you bought two seperate Advance Single tickets to make a round trip, these do not constitute a Return ticket. The maximum claim will be 100% of the ticket used for a delayed journey.

30-59 minutes delay

50% of the cost of a single ticket

50% of the cost of the relevant portion* of a return ticket

60-119 minutes delay

100% of the cost of a single ticket

100% of the cost of the relevant portion of a return ticket

120+ minutes delay

100% of the cost of a single ticket

100% of the cost of a return ticket**

Check your status

Looking to track your Delay Repay claim? You have come to the right place.

Booked with us?
If you have booked directly with us, you can conveniently check the status of your Delay Repay claim in My Account.

Booked elsewhere?
If you have booked with another train company or retailer, please use our dedicated portal.

Booked direct?

Booked elsewhere?

One-click Delay Repay

Discover the benefits of One-Click Delay Repay

Hassle-free process: No forms to complete
Quick confirmation: We will verify your claim within 30 minutes
Fast compensation: Receive your compensation within 3 to 5 days
Stay informed: Track your claim effortlessly through My Account
Support a good cause: Option to donate your compensation to CALM and contribute to our charity partnership

Eligibility

You are eligible for One-Click Delay Repay if you have:

Booked an LNER Advance ticket direct through the LNER website or LNER Mobile App
Travelled on an LNER train
Opted-in to One-Click Delay Repay in My Account

Eligibility Eligibility

You are eligible for One-Click Delay Repay if you have:

Booked an LNER Advance ticket direct through the LNER website or LNER Mobile App
Travelled on an LNER train
Opted-in to One-Click Delay Repay in My Account

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Have questions?

Check out our Delay Repay FAQs to find all the answers to your questions.

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