Ticket Options

Advance tickets are not refundable. However, you can change your journey to another date.

A £10 admin fee will apply.

Please check our Refunds page to see if more information about our refund policy.

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Advance tickets are our cheapest ticket offered. Similar to when you buy an airline ticket, they are linked to a specific train time and seat number, so can't be used for any other train time or journey.

They are the best ticket to buy for your journey because they:

• Are often cheaper* than other tickets
• Always come with a seat reservation
• You can combine different types of single tickets to save money

Save an average of 47%* when you book in advance. Saving on all Advance tickets booked on our website vs buying an Anytime ticket.

You can buy LNER Advance tickets on our website and on our app first, so you always know you're getting the best deal when you book directly with us!

Please note, you will still see and be able to purchase return tickets available for other train operators, as well as a small amount of LNER journeys.

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Trains travelling north
Off-Peak tickets are not valid for travel on north bound trains departing London between 06.45 and 07.58 (Monday to Thursday*) or between 15.58 and 17.45 (Monday to Thursday* inclusive).

Trains travelling south
Off-Peak tickets are not valid for travel on southbound trains that arrive into London before 10.08 (Monday to Thursday*)

Weekend Travel
You can travel anytime at the weekend

Please note that not all off-peak time restrictions are set by LNER. Train companies have their own Off-Peak tickets to give you flexibility to travel on any of their trains. Check your ticket to see the restrictions for your journey. 


*Except between Stevenage and London King's Cross which also has restrictions on a Friday

Off-Peak tickets are refundable. You can follow the steps on our refunds page to apply for a refund for these kinds of tickets. There is a £5 admin fee for refunds.

Find out how to get a refund

This depends on the ticket type.

Off-Peak, Super Off-Peak

Can be used on a different time train providing the earlier or later train is also within the terms of conditions of the ticket. View full Off-Peak and Super Off-Peak terms and conditions first.

Advance tickets

Advance tickets are our cheapest tickets and are only valid for the booked train.

You can change to another train by buying a ticket for the new date or time you want to travel on (you can't change the to or from station) and follow the instructions on this Refund form and we'll refund the original ticket for you.

Anytime tickets

Just as it says on the tin - these can be used at anytime. Reserve a seat for the train you'd like to travel on.

Please note, you will still see and be able to purchase return tickets available for other train operators, as well as a small amount of LNER journeys.

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To check the restrictions of your Off-Peak or Super Off-Peak ticket, we advise using the Ticket Validity Finder on the National Rail Enquiries website. Simply input your restriction code to find out when you can and can't travel. 

Your restriction code is a two-digit code which is visible on your e-Ticket and paper ticket. Find example below: 

If you bought your ticket through LNER, you can also view the restriction code in My Bookings. Simply follow these three steps:

1. Select your booking

2. Click on Terms and Conditions

3. Select Restriction Code

From there you will be able to click on your restricition code and view the restrictions of your ticket. 

To check the restrictions of Advance, Anytime, Season or Family tickets, please use the links below

• Advance
• Anytime
• Season 
• Family

Booking a Family Single ticket is exactly the same as booking any other type of ticket. Choose where you'd like to travel from and to, what date you'd like to travel and how many adults and children are travelling.

Then choose from the available travel times in our journey planner and don't forget to reserve your seats!

A family is defined as being between a minimum of 1 adult and 1 child (aged 5-15 years old inclusive) up to a maximum of 2 adults and 4 children (aged 5-15 years old inclusive). The group size must be specified when you buy the ticket. All tickets required for travel must be bought at the same time.

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No, LNER Family Single tickets are only valid in Standard.

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No, LNER Family Single tickets are non-refundable.

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While the National Rail Conditions of Travel state that children aged under 5 years old travelling with an accompanying fare-paying passenger can travel free of charge, they're not guaranteed their own seat on busy services. In order to guarantee a seat, we recommend under-5s are included as part of the overall number of people travelling with the LNER Family Singles, but the decision is entirely at your discretion.

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Yes, you can book tickets on a Caledonian Sleeper service when booking from a desktop or tablet device. However, we can only offer seat (not berth) reservations.

If you want to book a ticket and reserve a berth, you'll need to contact Caledonian Sleeper directly, or you could visit a station. 

Keep in mind that if you buy a flexible or open ticket on our site and want to travel on a Sleeper service, you'll need a reservation. You won't be allowed to board without one.

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If you're coming in from the North or South to one of the London Thameslink stations (St Pancras International, Farringdon, City Thameslink, London Blackfriars, London Bridge and Elephant & Castle) and want to book a ticket, just select "London Thameslink" as your destination when you book. This way you'll see the full range of fares for your journey.

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If you're buying tickets for the Heathrow Express you'll need to enter the following information during the booking process under ‘Buy a ticket’: 

‘From’ – London Paddington

‘To ‘ – Heathrow Express 

You'll have the option of 4 tickets to choose from. 

Trains go to terminals 1, 2, 3 and 4. The approximate journey times are 15 minutes to Terminals 1, 2 and 3 and 25 minutes to Terminal 4. 

If you are arriving at Heathrow you'll need to switch them around, enter Heathrow in the ‘From’ field and London Paddington in the ‘To’ field. 

To travel to Stansted or Gatwick, all you have to do is type those names into the 'from/to' field.

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On some journeys to the same place there could be two different routes. One might go through London and one might not. If this happens you'll see two or more tickets with the same name but different prices. The difference in price can be because of different journey lengths or times. What normally happens is that cheaper tickets will have more restrictions about how they're used.

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Yes. Train tickets can be used by anyone. If that person is collecting tickets from a ticket vending machine, they will need the credit or debit card used to make the booking. This might be a little tricky to work around so bear this in mind when booking. If it helps, you can request that tickets are posted to any UK postal address when you book online.

If you buy an eTicket, once you have loaded the ticket into your Apple or Google Wallet, you can share it with someone else. Alternatively, you can request a PDF to be emailed to you that can be printed.

You can also create Gift eVouchers for someone to purchase a train ticket.

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