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Latest travel updates
We'll keep you updated with the latest travel and service information here.
Disruption affected LNER services on Thursday, August 28
Disruption affected LNER services on Thursday, August 28
We experienced major disruption across the LNER route on Thursday 28th August due to a person being hit by a train at Darlington.
We’re sorry if your journey was impacted and for any inconvenience caused.
Delay Repay and refunds
How you claim Delay Repay, or request a refund, is done differently. Generally, Delay Repay claims should be made directly to LNER, if your were delayed while travelling on a LNER service, while refunds should be requested via your original point of purchase.
If you were delayed by more than 30+ minutes, compared to your scheduled arrival time, you may be entitled to compensation under the Delay Repay scheme. If you’ve booked with another retailer or did not opt into One-click Delay Repay, you can submit a claim on our website here.
If you purchased your ticket directly with LNER and opted into One-click Delay Repay, you should receive an email within 48 hours. If you do not receive an email, please submit your claim on the link above.
If you chose not to travel or were unable to travel because of this disruption, you are entitled to full, fee free, refund. Please contact your original point of purchase or if you booked with LNER this can be done via your LNER account.
Updates for Thursday 28 August 2025
Future travel advice
Helping you plan for future journeys.
Long-stay car park closure at York
Long-stay car park closure at York
Major upgrade work as part of the York Station Gateway project means that the long-stay car park is closed until further notice. This is to allow for construction of a new multi-storey car park. Parking for blue badge holders is available in the short-stay car park.
Please allow extra time to reach the station and make alternative arrangements if you are arriving by car.
For other car park locations in the city centre, visit: York.gov.uk/CarParks.
Support
Sometimes things don't go to plan. We've tried to make it as easy as possible for you know what you need to do next. Whether that's completing your journey on a different train or claiming compensation for delays or cancelled trains, you can see your options below.
Request a refund
If you bought your ticket with LNER or at an LNER-managed station, you can request a refund for cancelled trains if you chose not to travel. If your plans changed but your train is still running, not all tickets are refundable, so we'll help you understand what you can do.
RefundsDelay Repay
If your train was delayed by more than 30 minutes, you may be eligible for compensation that's different to a refund. For example, if you completed your journey, but it was delayed, you would get Delay Repay.
Delay RepayCancelled train?
If your LNER train is cancelled, here are your options. Most of the time, you won't need to buy a new ticket or get a refund.
Cancelled train
Request a refund
If you bought your ticket with LNER or at an LNER-managed station, you can request a refund for cancelled trains if you chose not to travel. If your plans changed but your train is still running, not all tickets are refundable, so we'll help you understand what you can do.
RefundsDelay Repay
If your train was delayed by more than 30 minutes, you may be eligible for compensation that's different to a refund. For example, if you completed your journey, but it was delayed, you would get Delay Repay.
Delay RepayCancelled train?
If your LNER train is cancelled, here are your options. Most of the time, you won't need to buy a new ticket or get a refund.
Cancelled train
Customer Pledges
We’re committed to keeping our customers informed at every step of their journey, particularly during disruption. Our Customer Pledges, created by the rail industry, are designed to provide confidence and assurance when travelling by train.
Download LNER app
Our app has all the latest updates you need for a smooth journey.
Stay up to date all in one place with your digital tickets, platform and live journey information. If you need to change your ticket it couldn't be quicker (or easier) in the app! And to top it off you can get £5 free and 2% credit on LNER Advance tickets with LNER Perks.
